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Carmen Klein is an experienced professional in customer support and sales, currently working as a Customer Support & Sales Specialist for Online Car Buying at mobile.de since February 2023. Previously, Carmen served as a Customer Experience Manager at carwow, where responsibilities included building and leading teams in customer pre-qualification and after-sales management, conducting customer communications, training new employees, and ensuring high service levels. Carmen's career commenced at AutoScout24 GmbH as a Customer Care Consultant and Werkstudent, spanning nearly a decade. Carmen's educational background includes training in office communication at IHK Akademie Schwaben and studies at Technische Hochschule Ingolstadt and Technische Hochschule Augsburg.