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Fenan Khan is an accomplished operations leader with extensive experience in team management and process optimization. Currently serving as Team Leader Operations at MobiKwik since February 2015, Fenan oversees a team of advisers while setting performance targets. Previous roles include Operations Officer at Bata India Limited, where significant improvements were made in order delivery and complaint resolution times, and Assistant Manager of Operations at Jabong, focusing on customer care and inventory management. Early career experience includes technical support positions at Convergys and Wipro BPO, emphasizing high-level customer service and problem resolution. Fenan holds an MBA in Marketing and Human Resource from Jamia Hamdard.