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Natalia K. is an experienced professional currently serving as Manager and Team Lead in Support Engineering at Mixpanel since January 2021, leading a team of Support Engineers and overseeing key performance metrics. Prior roles include Support Engineer II and I, where Natalia demonstrated proficiency in resolving complex technical issues and providing customer support. Previous experience includes positions as a Success Manager at Square and Customer Support Team Lead at Stitch Labs, contributing to customer success and team efficiency. Early career roles involved teaching, counseling, and research assistance, along with leadership roles in student organizations at the University of Vermont, where Natalia earned a Bachelor of Arts in Latin Language and Literature and Global Studies/International Relations.