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Will Massey is a seasoned Product Manager with extensive experience in managing customer communications and enhancing user experiences across various industries. Currently at Mission Lane, Will oversees a communications platform for over 2 million cardholders. Prior roles include leading the development of application flows at Future Family to improve loan application processes and enhancing customer experience via digital platforms at Mission Lane. Earlier experience includes operations management at LendUp, coordination of club sports at Virginia Tech, and customer service at East Coasters Bike Shop. Will holds a B.S. in Marketing Management with a minor in Psychology and Project Management from Virginia Tech.