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Kimya Karshenas is a seasoned professional in customer success management with extensive experience across various industries. Currently serving as the Senior Customer Success Manager at Mission Bay Media, Kimya has successfully developed strategic plans that led to a 150% increase in revenue and improved long-term client relationships by 25%. Prior roles include Head of Customer Success and Engagement at NotedSource, where Kimya achieved a 100% recruitment success rate, and Head of Customer Success at DataBees, which saw a 90% renewal rate. With a foundation in account management at GrubHub, Kimya's expertise is complemented by a Bachelor of Arts in French Studies and Rhetoric from the University of Illinois Urbana-Champaign and a UX/UI Design certification from Ironhack.