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Heather Laughlin, MBA, serves as the Operations Systems Manager at Mission Bank since December 2018, after progressing from roles as a Central Operations Representative II and Central Operations Intern within the same institution. Prior experience includes working at Fastenal Company from February 2014 to November 2018 in Sales Support, where responsibilities involved customer assistance, inventory management, sales report analysis, and product research. Heather Laughlin holds a Master of Business Administration from California State University, Bakersfield, attained between 2019 and 2021, as well as a Bachelor of Business Administration in Accounting and Finance from the same institution.