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Tibo Leclercq serves as the Global Head of Customer Support at Miro since December 2020, overseeing a team of over 50 support professionals worldwide, and is responsible for the department's strategy, planning, and budget. Prior to Miro, Tibo held multiple roles at Optimizely from May 2015 to July 2020, including Director of EMEA Professional Services, where a successful team of 12 was developed, and Manager of EMEA Technical Support, launching a new Premium Support offering. Tibo's career began at Rational Software as a Software Support Engineer, and later at IBM from January 2005 to April 2015, advancing through roles such as Customer Success Manager and Business Leader for Critical Client Situations. Tibo holds a Master of Science in General Engineering, with a major in IT Engineering from HEI - Hautes Etudes d'Ingénieur.