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Pauline Parshakova is an experienced manager in customer support, currently serving as the Manager of Outsourced Customer Support at Miro since January 2017. In this role, Pauline has successfully managed and scaled a global Customer Support Team, onboarded over 30 team members, defined career growth opportunities, created onboarding processes, and developed KPIs to enhance team performance. Prior to this, Pauline worked as a Customer Support Representative at Miro and as an Inside Sales Associate at Veeam Software, gaining expertise in sales cycles and customer engagement. Additionally, Pauline has a background in education, having served as an English Language Teacher at Hilton's International Fund of Education and other institutions, and holds two Master's degrees from Perm State Pedagogical University in Teaching English as a Second Language and Language Interpretation and Translation.