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Mariana Matti is an experienced Information and Referral Specialist at the YMCA of Greater Toronto since April 2016, where responsibilities include assisting newcomers to Canada, conducting needs assessments, and performing community outreach. Mariana previously served as an Administrative Representative within the same organization, providing warm member assistance and translating as required. Currently, Mariana works as a Call Center Agent at Miratel Solutions, engaging with prominent charities. Prior experience includes serving as an Administrative Assistant at the Toronto Catholic District School Board, focusing on adult ESL students and providing translation services, as well as holding a keyholder position at YM INC., managing customer interactions and cash transactions. Mariana holds a Diploma in Social Service Work from Humber College, attained between 2013 and 2015.