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Ivan Naumov, PhD, is an accomplished project and delivery manager with extensive experience at Miratech since August 2012, where responsibilities include overseeing complex international software solutions and managing diverse teams. With a strong background in Genesys digital technologies, Ivan serves as a practice lead and consultant, guiding customer integrations and delivering innovative solutions. Previous roles include team lead and senior test engineer, emphasizing quality assurance and defect management throughout the software development life cycle. Ivan's academic credentials include a PhD and a Master's Degree in Computer Engineering from the National Technical University "Kharkiv Polytechnic Institute."