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Juliette Hendouze is an accomplished professional with extensive experience in customer services and functional consulting at Mirakl since March 2015, currently serving as Director Customer Services. Juliette has a proven track record of enhancing customer engagement through the development of user-centric support and training teams. Previous roles include Global Manager of Solution Training and Team Manager for Functional Consulting, where Juliette focused on client support and platform adoption. Juliette's career also includes co-founding L'Atelier Ramey, a successful French restaurant, and working as an eCommerce Consultant at DXC Technology. Juliette holds a Double Master's degree in Management and Marketing of Information Technology from ISC Paris and a Master's degree in Management of Information and Communication Technologies from CY Cergy Paris Université.