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Sofia Fernandes has a background in customer service roles, including being a Customer Service Team Lead and a Client Success Specialist. Sofia has experience in managing client accounts, providing training and support to clients, and analyzing client usage data to identify trends and improve satisfaction. Before that, Sofia worked as a Content Manager, developing content strategies and ensuring high-quality content delivery. Sofia holds a Bachelor of Arts degree in Art History, Criticism and Conservation from Faculdade de Letras da Universidade de Lisboa.