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Drew Johnson, an ITIL Certified professional with experience as a Production Support Lead Analyst at MindFinders, Inc. Also worked as a Help Desk Lead Analyst at General Dynamics Information Technology, Support Team Lead and Help Desk CSR at Maricom Systems, SAO Accounts and Claim Processor at Florida Blue, and Customer Service/Sales Call Center Sr. Representative at Citibank. Skilled in Agile framework, Scrum Master experience, and various software tools. Graduated from Florida Community College of Jacksonville in 2001.