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Ankur S. has over a decade of experience in technical support and customer service, currently serving as the Lead Customer Support Specialist at Mindbody since June 2019, where responsibilities include providing advanced support to internal teams and escalated customer issues. Previously, Ankur worked as a Senior Technical Support Consultant at Adobe Systems from March 2015 to August 2018, focusing on various technical challenges in Noida, India. Prior to that, Ankur held the position of Technical Support Engineer 2 at Quark Publishing R&D India, addressing issues related to app studio and digital publishing from August 2011 to March 2015. Ankur's career began at IBM Global Process Services as a Technical Support Associate 1, troubleshooting Windows desktop issues from December 2010 to July 2011. Ankur holds a Bachelor of Arts in Economics from Dyal Singh Public School.