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Alishia Martinez is a seasoned professional with extensive experience in customer experience and technical support roles. Currently serving as a Senior CX Enablement Specialist at Mindbody since August 2013, Alishia has played a crucial role in coordinating training schedules, producing support resources, and assisting with onboarding. Previous positions at Mindbody include Knowledge Base Team Lead, Community Moderator, and Technical Support Specialist, where Alishia focused on documentation and customer engagement to enhance service efficiency. Prior to Mindbody, Alishia worked at Fusion Contact Centers, LLC in various capacities, including Call Center Supervisor, where leadership and development of a large team were key responsibilities. Early career experience includes roles at Starbucks, emphasizing customer service and team support. Alishia holds a GED in General Education from Santa Maria High School.