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Mike Shea has over a decade of experience in the IT and customer support sectors, currently serving as a Principal Customer Support Specialist at Mimecast since September 2016, following roles as a Senior Technical Support Engineer and Technical Support Engineer within the same company. Previously, Mike held positions at Plexus Management Group, Inc. as an IT Support Technician and at Combined Properties, Inc. as an IT Manager. Earlier experience includes working as an IT Technician at J.A. Cambece Law Office, P.C., and as a Night Shift Lead at Schenker Logistics. Mike holds an Associate's degree in Computer Engineering from Quinsigamond Community College, earned between 2009 and 2012.