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José Ignacio Coto Rodríguez serves as the B2B Technical Manager at Millicom (Tigo) since November 2014, overseeing corporate technical operations and managing the deployment of new services while optimizing processes and workflows for digital transformation challenges. Previous roles at the same company include Tech Partner B2B Coordinator, responsible for engineering, installation, and support services, and Quality Experience Coordinator, where oversight of quality audits and customer satisfaction initiatives was key. Before joining Millicom, José Ignacio held the position of Operations Manager at Radio Mensajes S.A., managing a contact center and leading quality control efforts. Educational qualifications include a Master's degree in Information and Communications Systems Management from Universidad Politécnica de Madrid, an MBA with a focus on Operations Management from Universidad Latinoamericana de Ciencia y Tecnología, and a Bachelor's degree in Industrial Engineering from Universidad de Costa Rica (UCR).