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Sarath Bannam Kunnumal is a seasoned professional with extensive experience in IT operations and support. Currently serving as the Regional Operations Manager for APAC at Milestone Technologies, Inc. since December 2016, Sarath oversees strategic administration and general management, focusing on optimizing service execution alongside the Service Delivery Manager. Previous roles include Team Lead for the IT Service Desk at Uber Inc., where responsibilities encompassed team development, employee management, and resource prioritization, as well as Field Engineer, addressing IT support operations across Hyderabad offices. Sarath also held positions as IT Customer Support Analyst at CA Technologies and L2 Desktop Support Engineer for Texas Instruments, providing broad IT support and configuration services. Sarath holds a Master of Computer Applications and a Bachelor of Science degree, further enhancing a strong technical foundation.