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Shiv Kumar has accumulated extensive experience in digital marketing and customer experience management over a career spanning more than a decade. Since May 2012, Shiv has held various roles at Milagro Interactive Technologies, progressing from Senior SEO & Digital Marketing Executive to Manager of Customer Experience. Key responsibilities include planning and managing comprehensive digital marketing campaigns across multiple channels, demonstrating expertise in SEO, SMM, SEM, and lead generation. Prior to this, Shiv worked at Trigma Solutions as a Senior SEO, focusing on SEO strategy development and social media marketing, and held earlier positions at Interworld Comment and Megrisoft Limited, specializing in SEO practices. Shiv possesses a Bachelor of Science in IT and is currently pursuing an MBA in IT from Sikkim Manipal University.