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Eugenia Alvarez is a Milady CIMA Customer Support at Cengage since June 2018. Eugenia excels in collaborating with Inside Sales and Milady Consultants, providing white-glove service to special accounts, and mentoring new hires. Prior to this, Eugenia worked at Milady as a Digital Production Professional and at Kroger as a Pharmacy Technician, where Eugenia managed inventory, processed insurance claims, and scheduled appointments.