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Ally Castellano has extensive experience in customer support and engineering management, currently serving as Manager of Support Engineering at MikMak since November 2020, where responsibilities include overseeing product support experience. Previous roles include Product Support Experience Manager and Product Support Specialist at MikMak, Customer Support Coordinator at TIDAL from September 2019 to November 2020, and Fraud Analyst at MoviePass, where chargeback management and trend analysis were key responsibilities. Additionally, experience includes roles as a Customer Experience Representative at MoviePass and a Sampler at Duvel Moortgat, showcasing diverse skills in customer relations and product knowledge. Ally began a career in education as an Educational Aide at the State University of New York. Academic background includes a degree from the State University of New York at Old Westbury and an Advanced Regents Diploma in Drama from Talent Unlimited High School.