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Charlotte Knight is an experienced IT operations leader currently serving as Group Head of IT Operations and Group IT Service Manager at Midwich Group PLC since October 2021. Prior to this role, Charlotte was Service Delivery Manager at Support Revolution, where key achievements included transitioning multiple customers into live service and introducing a service improvement process. Charlotte also held significant positions at McLaren Group, focusing on IT service improvement and change management, as well as service delivery management, where accomplishments included designing an ITSM tool and improving resource allocation. Additional experience includes Service Delivery Manager roles at Ultima Business Solutions and Global Knowledge UK&I, where Charlotte achieved notable reductions in customer tickets and maintained service level agreements. Charlotte's career began as an Executive Assistant across various reputable companies, including Microsoft and Oracle, following education at St Crispin's 6th Form.