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Chris R. is an experienced professional in customer experience and operations management, currently serving as Vice President of Call Center Operations at Midwest Vision Partners since July 2024. Previously, Chris held the role of Vice President of Customer Experience at USA Vein Clinics from January 2023 to June 2024, and prior to that, served as Director of the Center of Excellence at SmileDirectClub from April 2021 to January 2023. Earlier positions include Director of Contact Center and Customer Experience at Patrick Industries, Inc., and Sr. Leader of Workforce Management at Restoration Hardware. Chris also has experience as Director of Global Workforce Management at USAA and Customer Care Operations Manager at UnitedHealth Group. Chris obtained a Bachelor's degree in Business Administration and Management from the University of Phoenix and a Bachelor's degree in Psychology from Columbia University.