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Jaison Thomas is Midland Credit Management’s Managing Director, India.

In his current role, Mr. Thomas leads MCM India and is responsible for global service delivery out of India. A firm believer of inclusion, he’s built an organization-wide culture that focuses on business, people and the community.

In his decade of experience at MCM, Mr. Thomas has successfully led a large-scale, diversified operation and has brought in a sharper focus on cost to collect and holistic development of talent within the company. Under his leadership, MCM India has grown and contributed significantly to the success of the organization. Mr. Thomas has been pivotal in developing strategy focused on business growth and service lines across the call centers, internal legal, and other Encore international businesses including Cabot Credit Management and Baycorp. Mr. Thomas spent two years at Baycorp as an advisor lending sharper focus to core operations.

Mr. Thomas’ customer-centric approach has ensured that over the years, his teams have learned to focus on customer delight not just as a risk mitigation strategy, but as a way of doing business to create maximum impact. Mr. Thomas has created a culture where decision making is a direct result of strong analytics, process power and people possibilities.

Previously, Mr. Thomas worked for a diverse set of organizations including Aegis BPO, GE Capital International Services, IBM Daksh, Global Vantedge and United Airlines, with most of his experience revolving around collections.

Mr. Thomas is a commerce graduate from the University of Delhi, India.