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Patti Hawkey is an experienced professional in talent acquisition and customer service management, currently serving as the Director of Talent Acquisition & Planning at Midcontinent since May 2016. Prior to this role, Patti held the position of General Manager at Midco Connections from February 2005 to May 2016, overseeing operations at a customer contact center that specializes in financial services, retail, healthcare, and nutraceuticals. Patti began their career at BankFIRST as a Customer Service Team Lead from July 1999 to February 2005, contributing to the development of effective customer service strategies.