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Ernesto Ceballos is a seasoned professional with extensive experience in the field of enterprise analytics, currently serving as a Senior Sales Engineer at MicroStrategy since October 2009, specializing in Mexico and LATAM North. Ceballos has played a key role as a Digital Transformation Advocate and Specialist. Prior to this position, Ceballos worked at MicroStrategy as a Senior Support Engineer from February 2007 to August 2009, where responsibilities included supervising junior engineers and developing strategies to enhance customer support processes. Additionally, Ceballos gained experience as a Freelance Technical Translator from 2002 to 2006, translating technical manuals for the automotive and electronics sectors. Ceballos holds a Bachelor's degree in Electrical Engineering from Tecnológico de Monterrey, completed in 2006.