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Jessica Yen is an accomplished professional with extensive experience in customer success and operations management. Currently serving as the VP of Customer Success at Micropsi Industries, Jessica has previously held leadership roles at Tulip Interfaces, including Head of Customer Team, Head of Customer Success, and Head of Adoption Management Office. Earlier in the career, Jessica worked at McKinsey & Company as an Engagement Manager and Associate in the Operations Practice, and gained valuable experience as an Operations and Finance Intern at KIPP Philadelphia Schools. In the aerospace sector, Jessica held positions at GE Aviation, including Materials Leader and Manufacturing Quality Engineer, following an Associate role in the Operations Management Leadership Program. Jessica holds an M.B.A. with a double concentration in Marketing and Operations from The Wharton School and a Bachelor of Science in Aerospace Engineering from Boston University.