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Rashmi Pande currently serves as a Senior Engineer in Service Desk at Microland Limited, overseeing service management for Bank of America since January 2023. Expertise includes managing cases and requests through tools such as ServiceNow and BMC Remedy, alongside providing technical support across L1 and L2 levels. Prior experience includes the role of IT Infra Executive at SIDDHI SOLUTIONS from April 2021 to August 2022, where responsibilities involved client coordination for new project requirements. Rashmi holds a Bachelor of Science in Electronics from Rashtrasant Tukadoji Maharaj Nagpur University (2015-2018) and a Diploma as a Jetking Certified Hardware and Networking Engineer (2019-2020).