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Mohamed Mahmoud is a Senior Engineer Service Desk Analyst at Microland Limited since November 2022, where responsibilities include conducting in-depth project analysis and implementing ideas to enhance development processes for the Al-Rajhi Bank project. Prior experience includes serving as an IT Service Analyst at United Capital Bank, focusing on security collaboration and technology infrastructure operations in October 2021, and working as a System Network Administrator at BNMB-Blue Nile Mashreg Bank, providing technical support and core banking solutions from January 2020 to July 2021. Mohamed began the professional journey as an IT Technician at MTN Sudan in early 2019, evaluating design effectiveness and developing risk remediation strategies. Educationally, Mohamed holds a Bachelor's degree in Computer Science & Information Technology from the University of Medical Sciences & Technology, obtained in 2017.