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Steve, who joined in 2011, currently serves as director of client services for the commercial practice. There, he leverages his industry experience leading all stages of the systems development life cycle. He has worked in enterprise systems modernization and implementations in premise and cloud-based environments, and program management for commercial and federal clients.

Previously, Steve led the delivery of Convergys professional services for IVR speech applications for major Fortune 500 contact center clients. He holds a bachelor’s from the College of William and Mary and a master’s in information systems from George Washington University.