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Katelyn Baker is an experienced professional with a diverse background in customer service and training roles. As a Video Services Representative at MSU Federal Credit Union since January 2023, Katelyn has utilized skills developed through previous positions, including Team Trainer at Culver's Restaurants and hairstylist roles at Sport Clips Haircuts and Supercuts. Katelyn's career began in 2017 with Culver Franchising System, Inc. as a Crew Trainer, and included a shift to the Direct To Consumer Sales Agent and Customer Service Representative roles at Americas Preferred Home Warranty. Katelyn is currently pursuing an aPHR Certification in Human Resources Management at HRCI, further enhancing professional qualifications.