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Caroline Jean has a strong background in retail software and analysis. Caroline started their career in 1997 at NSB Systems, where they worked as a Business Analyst specializing in Point of Sale systems. In 2005, they joined Epicor Software as a Senior Consultant, focusing on Point of Sale. After seven years with Epicor, Caroline moved to Aptos Retail, formerly known as Epicor, where they worked as a Senior Consultant specializing in Audit and Operations Management. In 2016, Caroline joined Mi9 Retail as a Product Analyst.

Caroline Jean earned a Bachelor's degree in Literature/Math from McGill University. No specific start or end year was mentioned for this educational experience.