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Charlotte Sim possesses extensive experience in the hospitality and revenue management sectors, currently serving as Executive Director of Customer Growth & Commercial Merchandising at MGM Resorts International since November 2016. In this role, Charlotte identifies premium assets within the MGM Ecosystem to enhance customer experience. Previous positions include Chief of Staff and Director of Commercial Strategy & Operations, where Charlotte collaborated on the company's growth strategies, and Director of Revenue Management, focusing on optimizing revenue through strategic rate management. Prior experience at Caesars Entertainment Corporation involved roles in revenue optimization and corporate hospitality, contributing to significant lodging revenue and program implementation for national beverage initiatives. Charlotte holds a Bachelor's degree in Resort and Hospitality Management from Florida Gulf Coast University.