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Carol Walters, CSM, CSPO, is a seasoned Principal Technical Program Manager specializing in technology strategy development and process optimization at MGM Resorts International. With extensive experience as a Senior Technical Program Manager at C. Walters Consulting and Designit, Carol has led agile transformation initiatives and product development strategies. Previous roles include Senior Technical Program Manager and Agile Project Leader at Rational, where agile leadership and production efficiencies at Microsoft were key focuses, and at AustinCSI, where customer experience innovation was emphasized in collaboration with AT&T. Carol's educational background includes certificates in Digital Forensics and Web Technology Solutions from the University of Washington.