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Felicia Fryckman is a seasoned professional with extensive experience in employee development and customer service management. Currently serving as a Sr. Employee Development Specialist at MGE Underground, Inc., since November 2021, Fryckman previously held various leadership roles at Mindbody from February 2013 to July 2020, including Supervisor of Business Operations and Team Leader of Client Care. These positions involved overseeing teams, enhancing customer retention, and ensuring high-quality service delivery. Earlier in the career, Fryckman exhibited strong leadership and sales capabilities at Fusion Contact Center and Jordana Marketing, contributing to significant retention rates and process improvements. Additionally, experience includes managing customer satisfaction campaigns at DenMat Holdings, further underscoring a commitment to client success and organizational growth.