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Erella Zai has a strong background in human resources, with a focus on management and administration. Erella started their career at Descartes Systems Group as an Office Manager in Greater China from October 2002 to April 2004. Erella then moved on to Syniverse Technologies, where they worked as a Group Human Resources Manager from May 2005 to August 2013. Following this, they joined SpeedCast Limited as an Associate Director, overseeing human resources and administration from August 2013 to April 2016. Currently, they serve as the Human Resources Director at MGA Entertainment, a position they have held since April 2016.

Erella Zai attended City University of Hong Kong; however, no information is available regarding the specific degree, field of study, or the start and end years of their education at the university.