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Nick Thompson has over 15 years of experience in various customer success and account management roles. Nick currently works as a Customer Success Manager Lead at MFGS Inc., where they serve as the customer advocate and resource for public sector customers. Previously, they worked with Checkmarx and Tufin as a Customer Success Manager, focusing on post-sale customer interactions and ensuring high levels of customer satisfaction. Additionally, they had worked as an Account Manager at Diebold Nixdorf and as a Business Development Specialist at Newark Electronics, where they were responsible for renewing contracts, gaining service parts and labor quotes, and training on DOD/SLED accounts. Finally, they worked as the DJ Director at WZIP 88.1FM while studying for their Bachelor's degree, managing on-air talent and following FCC guidelines.

Nick Thompson graduated from St. Vincent-St. Mary High School with a diploma in College/University Preparatory Classes in 2003. Nick then attended The University of Akron from 2003 to 2007, where they earned a Bachelor of Arts degree in Communication, General and a minor in Business Administration. In the years following their graduation, they have obtained several certifications, including AWS for Beginners, Introduction to DevOps, and Customer Success Management Fundamentals from LinkedIn and Great Learning institutes.