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Lennart Grosse-Loheide is a seasoned professional in customer support and hospitality management, currently serving as Senior Customer Support Team Lead at Mews since April 2021, with a progression of roles that includes Customer Support Team Lead, Customer Support Connectivity Expert, Customer Support Specialist, and Customer Support Representative. Prior experience encompasses managerial positions at Prime Backpackers and Prime Backpackers Angel, along with various roles in bars and hostels, including Urban House and Olga's Place. Educationally, Lennart holds a Bachelor's degree in International Business Communication from HAN University of Applied Sciences, complemented by an exchange program at Umeå University and an internship at Greenpeace Australia Pacific.