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Jennifer Swain is an experienced business partner and HR professional currently serving at Mettle since July 2020, specializing in business management and HR support, including the employee lifecycle management. Prior to Mettle, Jennifer held the position of Human Resources Operations Manager at Bó for a brief period, and served at NatWest Markets as a Business Support professional and at NatWest as an Assistant Relationship Manager, where a focus was placed on managing commercial banking customer relationships and driving business growth. Additionally, Jennifer has experience as a Senior Personal Banker and Customer Service Associate within The Royal Bank of Scotland group, emphasizing on customer service excellence. Jennifer's educational background includes a BTEC A-Level Diploma in Travel and Tourism from Mid Kent College and CIPD qualifications.