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Scott Conwell is an accomplished project management professional with extensive experience in telecommunications and contact center operations. Currently serving as Manager of Project Management Cloud at MetTel, Scott manages project scopes, budgets, schedules, and quality across various telecommunication initiatives. Previously, Scott held leadership roles including Director of Shared Services at Control Expert, overseeing auto-insurance claims operations, and Head of Call Center at Stratford Medical Group, where Scott established a full-service contact center and developed comprehensive training and quality assurance programs. With a background in customer care management at several companies, including Living Spaces Furniture and Western Dental, Scott has consistently focused on enhancing customer service and operational efficiency. Education includes a Bilingual Certificate in Spanish from Bakersfield College and coursework at Normandale Community College.