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Hugo Ayala has extensive experience in customer service and operations management, currently serving as the Director of Customer Service at MetroSwitch Technologies, Inc. since May 2016. In this role, Hugo oversees Contact Center Operations and focuses on generating new business opportunities while establishing effective operational and strategic processes. Previously, Hugo held management positions at Western Federal Credit Union and Bank of America, where responsibilities included executing collection strategies, managing vendor relationships, and leading performance initiatives across various customer service departments. Hugo holds an MBA in Global Business from Pepperdine Graziadio Business School and an Executive Master in Leadership from the University of Southern California, along with a Bachelor's degree in Business Administration from Pepperdine University.