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Durrant Morris CIHM is an experienced Housing Operations Manager at Metropolitan Thames Valley, serving since August 2012. In this role, Durrant supports the Head of Housing in delivering a comprehensive housing management service, leading a team to ensure customer-focused solutions while managing approximately 7,000 properties. Previously, Durrant held the position of Head of Housing Services for North London & Central, overseeing four housing teams to enhance resident involvement and service efficiency. Durrant also served as a Housing Services Officer for the borough of Barnet, ensuring coordinated services and high customer satisfaction. Prior experience includes roles at Notting Hill Genesis as a Customer Service Advisor, I.T. Assistant, and Learning & Development Officer, contributing to project teams and staff training. Durrant's educational background includes studies at City of Westminster College, College of North West London, and Copland Community School.