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Derek Hall is an experienced IT professional with a strong background in user support and system administration. Currently working as a Server Administrator at Metropolitan Family Services since November 2021, Derek has previously held roles such as Tech Ops Analyst at Peapod Digital Labs, Field Services Engineer at Omnicom, and Freelance IT Consultant at GERTRUDE, INC. Derek's expertise spans both Mac and Windows environments, with a focus on end-user service, system imaging, and project-based technical support. Educational qualifications include attendance at the Latin School of Chicago, Lewis & Clark College, and the Illinois Institute of Technology, where Derek completed a UNIX Systems and Networking Certificate Program.