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Hilary Carrell is an experienced professional in community operations and member experience, currently serving as Member Experience Lead at Metronomics since January 2023. Prior to this role, Hilary held various positions at Shopify, including Community Operations Manager and Community Program Moderator, where responsibilities included analyzing community data, enhancing community engagement strategies, and training support staff. Hilary's career also encompasses experience in customer service and marketing, with previous roles at The Collective Kitchen, Innovation Building Group, The Brewhouse, Sunice, and Whistler Blackcomb. Hilary holds a Bachelor of Commerce with Honours in Marketing from UBC Sauder School of Business and participated in an exchange program at KEDGE Business School.