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Leigh-Anne Lehn is a seasoned QA Automation Engineer at Metro Systems, Inc., with extensive experience in consulting across the banking and telecommunications industries. Currently, Leigh-Anne provides end user support for collections, recovery, and remarketing while ensuring quality practices in the development lifecycle. Previous roles include Operations Engineer III at TEKsystems, where Leigh-Anne aided in transitioning contact center environments, and Genesys Consultant at Peritus Inc., focusing on hardware replacement projects. With a strong background in implementing and managing call center technologies, Leigh-Anne held various positions at Verizon, including Lead Implementation Specialist and Senior Software Engineer, contributing to significant healthcare and federal projects. An independent consultant and Senior Consultant/Project Manager at BearingPoint, Leigh-Anne has also managed international call center expansions and has developed best practices for clients. Academic credentials include an MA in Public Communication from American University and a BS in English, Corporate Communications from Southern Connecticut State University.