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Priya Sharda is a seasoned professional in customer experience and management, currently serving as the Customer Experience Manager at Metro Supply Chain since October 2022, overseeing the CE vertical at the Colarine site for Canada-wide operations of Puma and Duology. Prior to this role, Priya held various positions at Gati Limited from June 2018 to May 2022, including National Customer Service Manager, where responsibilities included managing a substantial volume of monthly transactions across multiple product categories, and earlier roles as Zonal and Regional Customer Service Manager, focusing on customer service excellence in both B2C and B2B contexts. Priya began the career as a Management Trainee at Gati Limited and also has internship experience from Escorts Limited. Educational credentials include an MBA in International Business from the Birla Institute of Management Technology and participation in a student exchange program at Kozminski University, along with a B.Tech in Electrical, Electronics, and Communications Engineering from Kurukshetra University.