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Iris Garcia Leon is an accomplished Project and Process Manager at METRO Markets GmbH since November 2022, specializing in identifying improvement potentials and managing customer service-related projects. Previous experience includes roles as Product Manager User Support and User & OTA Support Agent at trivago, where Iris enhanced team efficiency and improved user experiences through CRM tool development and process documentation. Additional experience spans customer service and support positions in various organizations, including trivago Hotel Relations GmbH and Base7booking. Iris holds a Bachelor's degree in Tourism and Travel Services Management from Universitat de les Illes Balears and furthered education in marketing and digital marketing.