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Jennifer V. serves as the Chief Customer Experience Officer at Los Angeles Metro since June 2022, having previously held the same position at Metrolink from August 2019 to June 2022. With a robust background in marketing and communications, Jennifer V. was the Chief Marketing and Communications Officer for PBS SoCal and KCET from August 2015 to August 2019 and has held various leadership roles in communications and brand marketing with organizations such as Hot Topic, Inc., Boys & Girls Clubs of Santa Monica, RL Public Relations, Weber Shandwick, and The Gymboree Corporation. Jennifer V. is renowned for driving brand strategy, improving customer experiences, and overseeing communication strategies across multiple sectors. Educational background includes a BSC in Communications, French, and Marketing from the University of Miami.