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Jo Pavlides has extensive experience in the insurance industry, currently serving as Senior Manager of Retail and Corporate Claims at MetLife Australia since April 2012. Previous roles at MetLife include Corporate & Retail Claims Team Manager, Claims Team Leader, Technical Development QA Consultant, Senior Case Manager, and Claims Assessor. Prior to joining MetLife, Jo worked as a Case Manager at CommInsure from April 2009 to April 2012. This diverse background highlights strong expertise in claims management and development within the insurance sector.