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Nelson José Villarroel Castro is an experienced professional in project management and software development with a strong background in IT support and business operations. Currently serving as a Scrum Master at MetLife Colombia since February 2023, Nelson previously worked at Cognizant from February 2018 to July 2023 as the Colombia Technical Lead, where responsibilities included managing an international support team and overseeing KPI reporting in accordance with ITIL standards. Prior to that, Nelson held positions such as Senior Software Developer at Cognizant, Application Support Manager at ITS, and Business Executive at British American Tobacco, where key roles involved project management and support for various applications and systems. Nelson's career began at Fundación Bigott as an Administration and Sales Analyst, and academic qualifications include a Técnico Superior Universitario in Informatics from Colegio Universitario de Administración y Mercadeo, earned between 2006 and 2009.